Guest Experience & Operations Manager

TMP BELL DRIVE LLC; San Antonio (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

TMP BELL DRIVE LLC is seeking an experienced Hospitality Manager to lead guest services across front desk, concierge, transportation, valet and related operations. You will supervise staff, train associates, manage budgets, and ensure policy compliance while maintaining a professional image and delivering exceptional guest experiences.

The role requires 2+ years in hotel management, bilingual abilities, and proficiency with MS Office and hotel PMS systems.

Qualifications

• Minimum 2 years hotel experience
• Minimum 2 years management experience, 1 year in Hospitality Management
• Bi-lingual (Spanish & English) preferred
• Proficient in Microsoft Office (Excel, Word)
• Ability to communicate effectively, both written & oral
• Ability to motivate and lead a team

Responsibilities

• Interviews, selects & trains associates
• Motivates staff through positive reinforcement
• Provides input during annual budget preparation
• Administers discipline & conducts performance appraisals
• Attends meetings & training; leads departmental meetings
• Maintains backup procedures and ensures policy adherence
• Executes Brand promotional programs
• Oversees guest arrivals, shuttle ops, and room inventory
• Ensures professional image and department cleanliness
• Manages payroll to align with budget; staffing for demand
• Acts as Manager on Duty as needed
• Participates in community service events
• Recommends other Baywood properties to guests

Skills

Bilingual Spanish

Microsoft Office

Customer service leadership

Multi-tasking

Education

Bachelor's degree in hospitality or related field

Brand Certifications preferred

Tools

Property Management System (PMS)

Job description

TMP BELL DRIVE LLC is seeking an experienced Hospitality Manager to lead guest services across front desk, concierge, transportation, valet and related operations. You will supervise staff, train associates, manage budgets, and ensure policy compliance while maintaining a professional image and delivering exceptional guest experiences.

The role requires 2+ years in hotel management, bilingual abilities, and proficiency with MS Office and hotel PMS systems.