Guest Experience & Service Manager

SAT AIRPORT INC; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

SAT Airport Inc. in San Antonio, TX seeks a Guest Service Manager to lead guest service operations including front desk, concierge, transportation, valet, bell service and breakfast.

You will interview, train and supervise staff, manage schedules and payroll within budget, enforce policies, and elevate the customer experience across all guest service touchpoints. Experience in hospitality management is required.

Qualifications

• Bachelor's degree in hospitality or related field, or equivalent experience.
• Brand Certifications preferred.
• Valid driver's license, in good standing (if property operates a shuttle).
• Minimum of 2 years hotel experience.
• Minimum of 2 years management experience, including 1 year in Hospitality Management.
• Bi-lingual Spanish & English preferred.
• Proficient in Microsoft Office and PMS systems.
• Strong communication, multitasking, and leadership abilities.

Responsibilities

• Interviews, selects and trains associates.
• Manages guest service operations including front desk, concierge, transportation, valet, bell service, and breakfast.
• Prepares weekly schedule and monitors payroll within budget.
• Ensures department policies, back-up procedures, and safety guidelines.
• Leads safety initiatives and participates in Safety Committee.
• Communicates with other departments to ensure seamless operations.
• Maintains professional image and guest satisfaction.

Skills

Hotel management experience

Leadership

Staff training

Budgeting/Payroll

Communication

Multitasking

Customer service excellence

Bilingual (Spanish & English)

Education

Bachelor’s degree in hospitality or related field

Brand Certifications preferred

Valid driver’s license

Tools

MS Office

PMS systems

Job description

SAT Airport Inc. in San Antonio, TX seeks a Guest Service Manager to lead guest service operations including front desk, concierge, transportation, valet, bell service and breakfast.

You will interview, train and supervise staff, manage schedules and payroll within budget, enforce policies, and elevate the customer experience across all guest service touchpoints. Experience in hospitality management is required.