Front Desk Supervisor — Guest Experience Leader

Hilton Garden Inn San Antonio At The Rim; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Vacation and Paid Time Off

Hotel discounts at brand properties

Holiday Pay for worked holidays

Birthday Pay: A full paid day on your

Job summary

Athos Hotels in San Antonio is actively hiring a Front Desk Manager to lead the guest services team and ensure a seamless check-in experience aligned with our brand standards. You will oversee daily operations, train staff, and maintain guest satisfaction.

The ideal candidate brings strong communication, guest service orientation, and a background in hotel front desk operations. This is a full-time, on-site role with competitive benefits and opportunities to advance within Sincere Hospitality.

Qualifications

• High School Diploma or GED required.
• Proficiency in Microsoft Office programs.
• Availability for morning and evening shifts.
• Weekend and holiday availability.

Responsibilities

• Oversee front desk operations to ensure quality check-in and checkout.
• Monitor guest satisfaction and respond to feedback.
• Assign duties, train staff, and enforce hotel policies.
• Provide guidance and foster a positive team environment.
• Conduct regular team meetings and communicate updates.
• Maintain accurate records including guest accounts and night audit reports.
• Oversee reservations, billing accuracy, and room inventory.

Skills

Microsoft Office

Education

High School Diploma or GED

Job description

Athos Hotels in San Antonio is actively hiring a Front Desk Manager to lead the guest services team and ensure a seamless check-in experience aligned with our brand standards. You will oversee daily operations, train staff, and maintain guest satisfaction.

The ideal candidate brings strong communication, guest service orientation, and a background in hotel front desk operations. This is a full-time, on-site role with competitive benefits and opportunities to advance within Sincere Hospitality.