Guest Experience Supervisor - Front Desk Leadership

Concord Hospitality Enterprises Company; San Antonio (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term(dis

Job summary

Courtyard by Marriott San Antonio is seeking a Front Desk Supervisor to lead the front desk team in delivering exceptional guest service while upholding brand standards. Based on-site, you will ensure a seamless arrival, stay, and departure experience and mentor staff to perform at their best.

This role offers growth within Concord Hospitality, with opportunities to advance to higher leadership positions as you develop skills in guest relations, yield management support, and hotel operations.

Qualifications

• High school diploma or equivalent; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and stay professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexible to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Skills

Leadership

Team management

Communication

Multitasking

Organizational skills

Guest service

Flexibility

Education

High school diploma or equivalent

Job description

Courtyard by Marriott San Antonio is seeking a Front Desk Supervisor to lead the front desk team in delivering exceptional guest service while upholding brand standards. Based on-site, you will ensure a seamless arrival, stay, and departure experience and mentor staff to perform at their best.

This role offers growth within Concord Hospitality, with opportunities to advance to higher leadership positions as you develop skills in guest relations, yield management support, and hotel operations.