Guest Experience Leader & Store Operations

The Fresh Market Inc; Chapel Hill (NC); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Team Member discount 30%

Early Earn Wage Access

401K contribution

Financial Wellness Program

Personal time off

Medical, Dental, Vision Insurance

Discounts on pet insurance

Résumé du poste

The Fresh Market in Chapel Hill, NC is seeking a Guest Service Manager to lead team members, shape the guest experience, on board new hires, and manage front-end operations with meticulous attention to detail. This fast-paced role demands efficiency, hospitality excellence, and a passion for driving results.

You will coach staff, conduct on-the-job training through our internal platform, and ensure smooth guest flow while maintaining inventory accuracy and service standards across the store.

Qualifications

• 3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience.
• Working knowledge of Microsoft Office
• Must be at least 18 years of age.

Responsabilités

• Greet guests and proactively assist them in a friendly manner with accurate and timely service
• Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits
• Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
• Coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.
• At times you will be responsible for total store operations or Manager on Duty (MOD)

Connaissances

Management experience

Outils

Microsoft Office

Description du poste

The Fresh Market in Chapel Hill, NC is seeking a Guest Service Manager to lead team members, shape the guest experience, on board new hires, and manage front-end operations with meticulous attention to detail. This fast-paced role demands efficiency, hospitality excellence, and a passion for driving results.

You will coach staff, conduct on-the-job training through our internal platform, and ensure smooth guest flow while maintaining inventory accuracy and service standards across the store.