Front-End Guest Experience Lead

The Fresh Market; Glen Mills (Delaware County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Team Member Discount

Early Earn Wage Access

401(k) Match

Financial Wellness Program

Paid Time Off

Medical/Dental/Vision Insurance

Pet Insurance Discounts

Event Tickets Discounts

Job summary

The Fresh Market is seeking a Guest Service Specialist to serve as the front-end point person for hospitality, guest flow, and cash operations. You will lead by example, maintain efficient cash controls, and ensure a consistently exceptional guest experience while upholding store standards.

Ideal candidates bring 2+ years in retail or hospitality, strong attention to detail, and the ability to multitask in a fast-paced environment. Flexible weekends and holidays are required.

Qualifications

• Minimum 2+ years in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills and ability to multitask.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products and services.
• Manage front-end guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team as scheduled to maintain sanitation and cleanliness at the front end and guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Customer service

Fast-paced environment

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Job description

The Fresh Market is seeking a Guest Service Specialist to serve as the front-end point person for hospitality, guest flow, and cash operations. You will lead by example, maintain efficient cash controls, and ensure a consistently exceptional guest experience while upholding store standards.

Ideal candidates bring 2+ years in retail or hospitality, strong attention to detail, and the ability to multitask in a fast-paced environment. Flexible weekends and holidays are required.