Guest Experience Lead

Fresh Market Inc.; Rogers (AR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with match

Medical insurance

Paid time off

Job summary

The Fresh Market is seeking a Guest Service Department Lead to help bring our mission to life by supporting the Guest Service Department Manager. You will lead your team with care, ensure guests feel welcome, and maintain department presentation.

You’ll coach staff, resolve issues, and act as acting manager when needed to uphold hospitality and store standards. You will monitor schedules, participate in cash controls, and work toward merchandising and sales goals while guiding your team through

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Customer service

Communication

Problem solving

Flexibility

Education

Associate degree

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Department Lead to help bring our mission to life by supporting the Guest Service Department Manager. You will lead your team with care, ensure guests feel welcome, and maintain department presentation.

You’ll coach staff, resolve issues, and act as acting manager when needed to uphold hospitality and store standards. You will monitor schedules, participate in cash controls, and work toward merchandising and sales goals while guiding your team through