Guest Experience Lead - Hospitality & Team Growth

Fresh Market Inc.; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with company match

Financial wellness program

Paid time off and time off purchase

Job summary

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager in delivering an exceptional guest experience. You will lead with care, coach your team, and ensure the department presents its best face, fostering a culture of hospitality and teamwork.

You will partner with leadership to manage schedules, assist in promotions, and resolve guest concerns while driving store success and memorable guest moments.

Qualifications

• Minimum of 1 year of progressive management experience in supermarkets, retail, restaurants, hotels, or related business.
• Strong leadership to motivate and develop high-performing teams.
• Proven track record delivering exceptional guest experiences while hitting performance goals.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Flexible schedule including evenings, weekends, and holidays as needed.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Uphold cash office procedures and controls including cash handling and safekeeping of keys and safe.
• Act as a resource for team members during manager’s absence.
• Model and coach hospitality to engage guests and create positive experiences.
• Implement merchandising strategies and promotional plans to maximize sales and profitability.
• Analyze department financial and performance metrics to drive improvements.
• Collaborate with department leaders to drive store-wide success.
• Resolve guest concerns promptly and effectively.

Skills

Leadership

Guest experience

Communication

Problem solving

Scheduling

Microsoft Office

Team development

Education

Associate’s degree in business/retail management

Tools

POS systems

Scheduling software

Microsoft Office Suite

Job description

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager in delivering an exceptional guest experience. You will lead with care, coach your team, and ensure the department presents its best face, fostering a culture of hospitality and teamwork.

You will partner with leadership to manage schedules, assist in promotions, and resolve guest concerns while driving store success and memorable guest moments.