Guest Experience Leader

The Fresh Market; Aiken Estates (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and extra time off购买

Job summary

The Fresh Market is seeking a Guest Service Department Lead to mentor a team and ensure exceptional guest experiences. You will assist in managing daily operations, coaching staff, and upholding hospitality standards.

Join a team that values leadership, teamwork, and giving guests a memorable shopping experience. Requires flexible hours including weekends and holidays; 21+ and strong communication skills are essential.

Qualifications

• Minimum 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high‑performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest experience

Communication

Customer service

Problem-solving

Conflict resolution

Scheduling

Age requirement

Education

Associate’s degree in business or related field

Tools

POS systems

Microsoft Office

Scheduling tools

Job description

The Fresh Market is seeking a Guest Service Department Lead to mentor a team and ensure exceptional guest experiences. You will assist in managing daily operations, coaching staff, and upholding hospitality standards.

Join a team that values leadership, teamwork, and giving guests a memorable shopping experience. Requires flexible hours including weekends and holidays; 21+ and strong communication skills are essential.