Guest Experience Lead — Hospitality & Team Growth

The Fresh Market; Macon (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Team Member Discount 40%

Early Earn Wage Access up to $500 per

401K with company match

Financial Wellness Program

Paid Time Off

Medical/Dental/Vision/Life Insurance

Pet insurance discounts

Daycare discounts

Job summary

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager in delivering an exceptional guest experience. This role involves leading the team with care, coaching, and ensuring the department looks its best while managing daily operations.

You will collaborate with department leaders, monitor labor schedules, and uphold cash office procedures to drive store success and guest satisfaction.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

People leadership

Guest experience

Communication

Scheduling tools

POS systems

Flexible schedule

Education

Associate degree in business/retail management

Tools

POS systems

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager in delivering an exceptional guest experience. This role involves leading the team with care, coaching, and ensuring the department looks its best while managing daily operations.

You will collaborate with department leaders, monitor labor schedules, and uphold cash office procedures to drive store success and guest satisfaction.