Front-End Guest Experience Lead

Fresh Market Inc.; Wilmington (NC); Vor Ort; USD 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Team Member Discount

Early Earn Wage Access

401K Contribution

Financial Wellness Program

Personal Time Off

Zusammenfassung

The Fresh Market is seeking a Guest Service Specialist to be the frontline ambassador for hospitality and efficient store operations in Wilmington, NC. You’ll guide cashiers, manage guest flow, and ensure accurate cash handling while upholding brand standards.

Ideal candidates have 2+ years in retail or related fields, strong attention to detail, and a team-oriented mindset. Flexible weekends and holidays are required, with opportunities for growth.

Qualifikationen

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Aufgaben

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Kenntnisse

Attention to detail

Multitasking

Customer service

Hospitality

Ausbildung

High school diploma or equivalent

Jobbeschreibung

The Fresh Market is seeking a Guest Service Specialist to be the frontline ambassador for hospitality and efficient store operations in Wilmington, NC. You’ll guide cashiers, manage guest flow, and ensure accurate cash handling while upholding brand standards.

Ideal candidates have 2+ years in retail or related fields, strong attention to detail, and a team-oriented mindset. Flexible weekends and holidays are required, with opportunities for growth.