Guest Experience Lead | Team Builder & Service Excellence

The Fresh Market; Charlotte (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of a

401K contribution and company match

Financial Wellness Program

Personal time off and additional time—

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market in Charlotte, NC seeks a Guest Service Department Lead to support the department manager, mentor a team, and ensure every guest feels welcome. You will help run daily operations, coach staff, and ensure the store presents its best with hospitality at heart.

You will monitor labor, assist with merchandising plans, and resolve guest concerns while maintaining a culture of excellence and teamwork.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager's absence.
• Model and coach "Impeccable Hospitality" by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Communication

Problem solving

Conflict resolution

Flex schedule

POS systems

Scheduling tools

Microsoft Office

Education

Associate's degree in business/retail management or equivalent experience

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market in Charlotte, NC seeks a Guest Service Department Lead to support the department manager, mentor a team, and ensure every guest feels welcome. You will help run daily operations, coach staff, and ensure the store presents its best with hospitality at heart.

You will monitor labor, assist with merchandising plans, and resolve guest concerns while maintaining a culture of excellence and teamwork.