Guest Experience Leader — Front Office

Ascent Hospitality; West Lafayette (IN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary!

Health, Dental, Vision, Life Insurance

401k with employer MATCH!

Paid PTO!

Uniforms Provided for most positions!

Team Member Hotel Discount Program!

Job summary

Ascent Hospitality is seeking a skilled Front Office Manager to lead hotel front desk operations and proactively enhance guest experiences. You will drive guest service results, resolve inquiries, and coordinate reservations to optimize room assignments while providing training and support to the team.

The role focuses on maximizing profits, developing staff, and maintaining high standards in line with brand programs. Strong leadership and communication are essential.

Qualifications

• Experience managing hotel front desk operations.
• Proven leadership and staff development abilities.
• Strong written and verbal communication skills.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Oversee front office operations and guest services.
• Schedule staff and manage shift coverage.
• Train and mentor front desk team.
• Monitor guest experience scores and implement improvements.
• Maintain inventory and ensure adherence to SOPs.
• Collaborate with other departments to maximize occupancy and revenue.

Skills

Leadership

Customer service

Communication

Multi-tasking

Team management

Education

High school diploma

Some college preferred

Tools

Microsoft Office

Job description

Ascent Hospitality is seeking a skilled Front Office Manager to lead hotel front desk operations and proactively enhance guest experiences. You will drive guest service results, resolve inquiries, and coordinate reservations to optimize room assignments while providing training and support to the team.

The role focuses on maximizing profits, developing staff, and maintaining high standards in line with brand programs. Strong leadership and communication are essential.