Front Office Leader — Guest Experience & Operations

Hampton Inn & Suites - Hammond; Hammond (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Job summary

Ascent Hospitality is seeking a Front Office Manager to lead hotel front desk operations and guest services, ensuring smooth check-ins, room assignments, and guest satisfaction. This role focuses on staff training, process improvements, and creating memorable experiences for guests.

You will drive guest service results, manage scheduling, and oversee KPI-driven improvements while maintaining brand standards and efficient team leadership in a hotel setting.

Qualifications

• Minimum one year in a management role in a hotel.
• High school education required; some college preferred.
• Ability to lead a team.
• Fluent English; second language a plus.
• Experience with customer service and front desk operations.

Responsibilities

• Schedule front desk staff and night audit as needed.
• Lead the Guest Services team with a hands-on approach.
• Maintain staffing levels and inventory controls for Front Office.
• Train staff on brand standards and rewards programs.
• Maximize occupancy at best rates.
• Ensure staff appearance and grooming standards.
• Respond to guest inquiries and special requests.

Skills

Customer service

Leadership

Communication

Microsoft Office

Front desk experience

Education

High school diploma

Some college

Tools

Microsoft Office

Job description

Ascent Hospitality is seeking a Front Office Manager to lead hotel front desk operations and guest services, ensuring smooth check-ins, room assignments, and guest satisfaction. This role focuses on staff training, process improvements, and creating memorable experiences for guests.

You will drive guest service results, manage scheduling, and oversee KPI-driven improvements while maintaining brand standards and efficient team leadership in a hotel setting.