Front Office Leader: Elevate Guest Experience

Ascent Hospitality; Hammond (IN); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Paid PTO

Uniforms provided

Hotel discount program

Job summary

Ascent Hospitality in Hammond, IN is seeking a Front Office Manager to lead the hotel’s guest services team and drive exceptional service. You will supervise front desk, night audit, and breakfast operations, ensuring smooth check-ins, accurate reservations, and guest satisfaction.

The role requires hands-on leadership, strong communication, and the ability to train staff on brand standards, SOPs, and loyalty programs.

Qualifications

• Customer service oriented with strong organizational skills and attention to detail.
• Previous experience as a front desk, guest service supervisor or manager preferred.
• Excellent leadership and communication skills, both verbal and written.
• Proficiency with Microsoft Office and office equipment operations.
• Flexibility to work nights, weekends, and holidays as needed.

Responsibilities

• Scheduling of guest services front desk representatives, night audit staff and breakfast attendants.
• Fulfill shift(s) as Manager on Duty as assigned.
• Lead the Guest Services team with hands-on approach.
• Maintain staffing levels and inventory controls for Front Office and Pantry.
• Provide management support and coverage in other hotel areas as needed.
• Review schedules, identify issues, and address them.
• Conduct guest services meetings and keep staff informed.
• Be familiar with hotel computer systems for training and troubleshooting.
• Recruit, manage, and train Front Office team; ensure brand standards.
• Maximize room occupancy at best rates and ensure SOP adherence.
• Ensure proper uniform, name tags, and grooming standards.
• Respond to guest inquiries, complaints, and special requests.
• Create a positive, productive work environment for staff.
• Track corporate accounts and assist as needed with other roles.

Skills

Customer service oriented

Multitasking

Detail oriented

Organizational skills

Leadership

Verbal & written communication

Microsoft Office

Office equipment operation

Flexible schedule

Education

High school diploma

Some college

Tools

Microsoft Office Suite

Office equipment (copier, printer, fax, phone)

Job description

Ascent Hospitality in Hammond, IN is seeking a Front Office Manager to lead the hotel’s guest services team and drive exceptional service. You will supervise front desk, night audit, and breakfast operations, ensuring smooth check-ins, accurate reservations, and guest satisfaction.

The role requires hands-on leadership, strong communication, and the ability to train staff on brand standards, SOPs, and loyalty programs.