Hotel Front Office Leader: Elevate Guest Experience

Ascent Hospitality; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Life insurance

401k match

Paid PTO

Uniforms provided

Hotel discount

Job summary

Ascent Hospitality is seeking a Front Office Manager to lead hotel guest services, front desk operations, and night audit coordination. You will train staff, supervise scheduling, manage service quality, and maximize occupancy and guest satisfaction through consistent SOPs.

Ideal candidates have hotel front desk or supervisor experience, strong communication, and proven leadership. This on-site role offers benefits and opportunities within a growing hospitality group.

Qualifications

• Customer service oriented, able to multi-task, detail oriented, and well organized.
• Previous experience as a front desk supervisor or manager preferred.
• Must have leadership and organizational skills.
• Excellent customer service skills and verbal/written communication.
• Familiarity with Microsoft Office and office equipment operation.
• Able to work flexible schedules including nights, weekends and holidays.

Responsibilities

• Schedule guest services staff and night audit, breakfast attendants as applicable.
• Fulfill Manager on Duty shifts as assigned.
• Lead the Guest Services team with a hands-on approach.
• Maintain staffing levels and supplies for Front Office and Pantry.
• Provide management support across hotel departments as needed.
• Review schedules and address issues promptly.
• Conduct guest services meetings and keep staff informed.
• Be proficient with the hotel computer system for training and troubleshooting.
• Oversee marketing programs knowledge and training.
• Recruit, manage and train Front Office team.
• Train staff on Company and Brand standards and rewards programs.
• Aim to maximize room occupancy at best rates and maintain SOPs.
• Ensure staff adhere to appearance and grooming standards.
• Assign duties, monitor performance and ensure policy compliance.
• Review guest experience scores and implement improvements.

Skills

Customer service

Leadership

Communication skills

Microsoft Office

Office equipment

Multi-tasking

Flexible schedule

Education

High school diploma

Some college preferred

Job description

Ascent Hospitality is seeking a Front Office Manager to lead hotel guest services, front desk operations, and night audit coordination. You will train staff, supervise scheduling, manage service quality, and maximize occupancy and guest satisfaction through consistent SOPs.

Ideal candidates have hotel front desk or supervisor experience, strong communication, and proven leadership. This on-site role offers benefits and opportunities within a growing hospitality group.