Guest Experience Front Office Leader

Dimension Hospitality Group; Mahwah (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Dimension Hospitality Group is seeking a Front Office Manager who can lead the daily front desk operations, supervise staff, and uphold exceptional guest service from arrival to departure. You will partner with hotel leadership to maintain productivity, accuracy, and a welcoming experience.

The role emphasizes coaching, scheduling, cash handling, and compliance with brand standards. If you are passionate about hospitality, skilled at training teams, and thrive under pressure, this is your

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems and reporting tools.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor cash handling and end-of-day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient front office environment.

Skills

Front office leadership

Communication skills

Organizational skills

Hospitality mindset

Staff supervision

Training coaching

Problem solving

Detail oriented

Hotel systems familiarity

Job description

Dimension Hospitality Group is seeking a Front Office Manager who can lead the daily front desk operations, supervise staff, and uphold exceptional guest service from arrival to departure. You will partner with hotel leadership to maintain productivity, accuracy, and a welcoming experience.

The role emphasizes coaching, scheduling, cash handling, and compliance with brand standards. If you are passionate about hospitality, skilled at training teams, and thrive under pressure, this is your