Guest Experience Lead – Workplace Services

CBRE HV; Tampa (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k)

Disability insurance

Paid holidays

Paid vacation

Job summary

CBRE Group, Inc. in the United States seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building.

You will be the first point of contact for visitors, manage passes, greet guests, and support on-site operations to ensure safety and efficiency. Responsibilities include handling calls, coordinating events, managing facilities work orders, assisting with vendors, and maintaining professional communication.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility, greeting with a friendly demeanor.
• Answer the telephone professionally, create presentations, and speak to groups.
• Arrange and confirm recreational, dining, and business activities as requested.
• Manage janitorial/maintenance work orders and coordinate workplace services.
• Acknowledge inquiries and provide solutions in a customer-service driven manner.
• Organize on-site events, secure spaces, set up and tear down, and deliver supplies.
• Follow security procedures and coordinate with vendors supplying services or goods.
• Explain detailed information within the team and follow manager directions.
• Apply existing procedures to solve straightforward problems with limited discretion.

Skills

Customer service

Microsoft Office

Communication

Organizational skills

Education

High School Diploma or GED

Job description

CBRE Group, Inc. in the United States seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building.

You will be the first point of contact for visitors, manage passes, greet guests, and support on-site operations to ensure safety and efficiency. Responsibilities include handling calls, coordinating events, managing facilities work orders, assisting with vendors, and maintaining professional communication.