Guest Experience & Workplace Services Coordinator

CBRE; Sunnyvale (CA); On-site; USD 57,000 - 63,000; Full time

Job summary

CBRE Workplace Experience Coordinator is responsible for delivering a world-class experience to employees and visitors in a designated building. The role acts as the first contact, greeting guests, managing passes, answering calls, and coordinating events and services.

You will support security procedures, coordinate with vendors, and handle inquiries with a professional customer-service approach, ensuring smooth daily operations and a welcoming environment.

Qualifications

• High School Diploma or GED required with up to 2 years of related experience.
• Strong communication to exchange straightforward information.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent organizational skills and proactive mindset.

Responsibilities

• First point of contact for all visitors; greet, issue passes, and follow security protocols.
• Answer phones professionally and present to groups; create presentations as needed.
• Coordinate and confirm recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders; coordinate workplace services and onboarding.
• Address inquiries or complaints with a professional, customer-service driven approach.
• Organize on-site events; secure space, set up/tear down, and supply delivery.
• Follow building security and emergency procedures; notify relevant parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team and follow manager directions.
• Apply existing procedures to solve straightforward problems with limited discretion.

Skills

Communication skills

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Workplace Experience Coordinator is responsible for delivering a world-class experience to employees and visitors in a designated building. The role acts as the first contact, greeting guests, managing passes, answering calls, and coordinating events and services.

You will support security procedures, coordinate with vendors, and handle inquiries with a professional customer-service approach, ensuring smooth daily operations and a welcoming environment.