Workplace Experience & Guest Services Lead

CBRE Group, Inc.; East Riverdale, Northern (MD, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact, greeting visitors, issuing passes, and ensuring security protocols are followed.

The role focuses on coordinating events, managing mail and office services, addressing inquiries, and supporting on-site vendors. You’ll help create a welcoming environment while following established procedures and

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Job description

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact, greeting visitors, issuing passes, and ensuring security protocols are followed.

The role focuses on coordinating events, managing mail and office services, addressing inquiries, and supporting on-site vendors. You’ll help create a welcoming environment while following established procedures and