Workplace Experience Lead — Guest & Event Services

CBRE Group, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. This role sits within the Workplace Experience function and focuses on making a strong first impression and smooth operations.

The position requires excellent communication, organizational skills, and proficiency with Microsoft Office. You will greet entrants, manage passes, coordinate events, and support security and vendor interactions to

Qualifications

• High School Diploma or GED required, with up to 2 years of job-related experience.
• Strong communication to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills and an inquisitive mindset.

Responsibilities

• First point of contact for all entrants; greet, issue passes, follow security protocols.
• Answer phones professionally; create presentations and speak to groups.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders; coordinate mail and onboarding.
• Acknowledge inquiries or complaints; provide solutions in a customer-service manner.
• Organize on-site events; secure space, set up, tear down, deliver supplies.
• Follow property-specific security and emergency procedures; notify relevant parties.
• Coordinate with vendors providing services or goods to the workplace.
• Explain details clearly within the team and follow manager directions.
• Apply existing procedures to solve straightforward problems with limited discretion.

Skills

Communication

Organizational skills

Customer service

Follow routines

Education

High School Diploma or GED

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. This role sits within the Workplace Experience function and focuses on making a strong first impression and smooth operations.

The position requires excellent communication, organizational skills, and proficiency with Microsoft Office. You will greet entrants, manage passes, coordinate events, and support security and vendor interactions to