Guest Experience & Workplace Services Coordinator

CBRE; Seabrook (MD); Presencial; USD 50 000 - 56 000; Tempo integral

Resumo da oferta

CBRE seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building. You will be the first point of contact, greet visitors, manage passes, and ensure security protocol adherence.

You will coordinate events, workplace services, and communications, while handling inquiries with a professional, service-driven approach and strong attention to detail.

Qualificações

• Applicants must be currently authorized to work in the United States without visa sponsorship.
• HS Diploma or GED or equivalent experience required.
• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, memos and ask clarifying questions.
• Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, empathy, and offer help.
• Ample attention to detail with strong verbal and written skills.
• Ability to stand/walk for extended periods and lift up to 40 lbs.
• Working knowledge of Google Docs and Slack; Jira helpful but not required.

Responsabilidades

• First point of contact for visitors; greet, issue passes, and follow security protocols.
• Answer the phone professionally; create presentations and speak to groups of various sizes.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Coordinate workplace services: mail, supplies, onboarding, and maintenance requests.
• Acknowledge inquiries or complaints; provide solutions in a customer-service manner.
• Organize on-site events; secure space, set up, and deliver supplies.
• Follow security and emergency procedures; notify relevant parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information and follow manager directions precisely.
• Use existing procedures to solve straightforward problems with limited discretion.

Conhecimentos

Front desk

Concierge

Customer service

Hospitality

Verbal communication

Written communication

Mobility

Google Docs

Slack

Jira

Formação académica

HS Diploma or GED

Ferramentas

Google Docs

Slack

Jira

Descrição da oferta de emprego

CBRE seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building. You will be the first point of contact, greet visitors, manage passes, and ensure security protocol adherence.

You will coordinate events, workplace services, and communications, while handling inquiries with a professional, service-driven approach and strong attention to detail.