Guest Experience Lead & Team Coach

Efficientapply; Los Angeles (CA); On-site; USD 43,000 - 60,000; Full time

Job summary

Jack in the Box in Los Angeles seeks a diligent first-line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food, and upholding all JIB procedures and standards.

You will coach staff to meet 20/20 guest expectations, maintain cleanliness, manage busy shifts, and serve guests promptly while upholding food safety and brand standards.

Qualifications

• Experience training and coaching restaurant staff.
• Ability to coach to meet guest expectations.
• Knowledge of food safety and quality standards.
• Strong communication and guest service skills.
• Ability to manage busy shifts and lead a team.

Responsibilities

• Train and lead team members to deliver an exceptional guest experience.
• Ensure great tasting/quality food and adherence to 20/20 guest expectations.
• Enforce Jack in the Box procedures, systems and standards.
• Assist with order taking and cashiering during busy times.
• Maintain restaurant cleanliness and grooming standards.
• Coach staff to provide consistent, fast service and accurate orders.
• Model friendly, calm, and productive behavior during peak hours.
• Act as brand ambassador and uphold food safety practices.

Job description

Jack in the Box in Los Angeles seeks a diligent first-line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food, and upholding all JIB procedures and standards.

You will coach staff to meet 20/20 guest expectations, maintain cleanliness, manage busy shifts, and serve guests promptly while upholding food safety and brand standards.