Guest Experience Team Lead

Efficientapply; Springtown (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Jack in the Box is seeking a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience. You will ensure great tasting/quality food and enforce 20/20 guest expectations, while complying with all procedures and standards.

You will coach staff on guest expectations, brand hospitality, and safety, ensure uniforms and grooming standards, and help maintain cleanliness and efficient service during peak times.

Qualifications

• Trains and coaches team members using the Guest Expectations training materials.
• Models calm and productive behavior during busy times.
• Coaches on knowledge of job requirements.
• Ensures adherence to uniform and grooming standards.
• Maintains restaurant cleanliness interior/exterior.
• Monitors food quality, presentation, taste and temperature.
• Drives fast, consistent service and order accuracy.
• Follows food safety policies and completes safety checklists.
• Acts as brand ambassador and upholds hospitality standards.

Responsibilities

• Train and lead team members to consistently deliver guest experiences.
• Ensure compliance with Jack in the Box procedures, systems and standards.
• Coach staff to maintain a friendly, helpful attitude and hospitality model.
• Assist with order taking and cashiering during busy periods.
• Maintain restaurant cleanliness and readiness to serve guests.
• Address guest issues promptly using the 3-steps: Listen, Say Sorry, Make it Right.

Skills

Guest service

Training & coaching

Team leadership

Food safety awareness

Job description

Jack in the Box is seeking a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience. You will ensure great tasting/quality food and enforce 20/20 guest expectations, while complying with all procedures and standards.

You will coach staff on guest expectations, brand hospitality, and safety, ensure uniforms and grooming standards, and help maintain cleanliness and efficient service during peak times.