Guest Experience Team Leader & Coach

Efficientapply; Moses Lake (WA); On-site; USD 34,000 - 42,000; Full time

Job summary

Jack in the Box is seeking a responsible, first-line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food and adherence to 20/20 guest expectations.

The role emphasizes coaching staff to follow JIB procedures, maintain neat appearance, and provide fast, accurate service while upholding food safety standards and brand ambassador behaviors.

Qualifications

• Experience leading a team in a quick-service restaurant.
• Ability to train staff using Guest Expectations materials.
• Strong customer-service focus and calm under pressure.
• Commitment to food safety and cleanliness.

Responsibilities

• Train and coach team members on Guest Expectations.
• Model calm, productive behavior during busy times.
• Ensure staff maintain neat appearance and proper uniform.
• Oversee order taking, cashiering, and guest interactions.
• Maintain restaurant cleanliness and readiness to serve guests.
• Uphold food quality, safety standards and brand ambassador behaviors.

Skills

Customer service

Team leadership

Food safety awareness

Communication

Job description

Jack in the Box is seeking a responsible, first-line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food and adherence to 20/20 guest expectations.

The role emphasizes coaching staff to follow JIB procedures, maintain neat appearance, and provide fast, accurate service while upholding food safety standards and brand ambassador behaviors.