Guest Experience Team Lead

Efficientapply; Pomona (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Jack in the Box is seeking a responsible first-line supervisor to train and lead team members in delivering an exceptional guest experience and maintaining high food quality. You will ensure compliance with all procedures and standards, and coach staff on service, order accuracy, and safety.

The role focuses on training, maintaining cleanliness, modeling hospitality, and staffing readiness to greet guests and serve efficiently during peak times.

Responsibilities

• Trains and coaches team members using Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.
• Holds team members to JIB uniform and grooming standards and coaches them when non-compliant.
• Keeps restaurant clean and monitors interior/exterior cleanliness.
• Helps with order taking and cashiering during busy times.
• Leads and coaches the team to be ready and prepared to serve guests.
• Encourages team members to ask for help to meet guests' needs.
• Follows JIB policies on hours, breaks, and timekeeping.
• Monitors food quality, presentation, and temperature to meet standards.
• Models urgency and provides fast, consistent service.
• Ensures accurate orders and follows up on errors to learn and improve.
• Follows all food safety procedures and completes the Food Safety Checklist each shift.

Job description

Jack in the Box is seeking a responsible first-line supervisor to train and lead team members in delivering an exceptional guest experience and maintaining high food quality. You will ensure compliance with all procedures and standards, and coach staff on service, order accuracy, and safety.

The role focuses on training, maintaining cleanliness, modeling hospitality, and staffing readiness to greet guests and serve efficiently during peak times.