Guest Experience Team Leader

Efficientapply; Chino Hills (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Jack in the Box in California seeks a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food and adherence to 20/20 guest expectations. You will uphold all JIB procedures and standards while coaching staff to maintain high service quality.

You will model calm, friendly interactions, supervise neat appearance, and ensure staff are well-staffed, providing guidance during busy periods and maintaining restaurant

Qualifications

• Training and coaching team members using Guest Expectations materials.
• Models calm and productive behavior during busy times.
• Ensures team understands job requirements and performs to standard.
• Upholds uniform, grooming, and professional appearance requirements.
• Fosters a friendly attitude and positive guest interactions.
• Maintains restaurant cleanliness and readiness to serve guests.
• Monitors food quality, presentation, and temperature standards.
• Drives fast, accurate service and consistent guest experiences.
• Ensures accurate orders and follows up on errors for continuous improvement.
• Follows food safety and hygiene policies and completes daily checklists.

Responsibilities

• Train and coach team members to meet guest expectations and standards.
• Lead by example during peak periods to maintain service level.
• Enforce uniform, grooming, and professional appearance standards.
• Model friendly guest interactions and hospitality principles.
• Supervise cleanliness and readiness of interior and exterior areas.
• Assist with order taking and cashiering as needed during busy times.
• Ensure consistent, fast service and high order accuracy.
• Monitor food safety, quality, and proper food handling procedures.

Job description

Jack in the Box in California seeks a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food and adherence to 20/20 guest expectations. You will uphold all JIB procedures and standards while coaching staff to maintain high service quality.

You will model calm, friendly interactions, supervise neat appearance, and ensure staff are well-staffed, providing guidance during busy periods and maintaining restaurant