Guest Experience Team Lead

Efficientapply; Pasco (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jack in the Box is seeking a dedicated first-line supervisory leader to train and guide team members in delivering an exceptional guest experience, ensuring great tasting food, and upholding all JIB standards.

The role emphasizes staff development, cleanliness, friendly service, and strict adherence to food safety practices across busy shifts.

Join our team as a Brand Ambassador who motivates the crew to maintain high standards and guest satisfaction.

Qualifications

• Strong leadership and guest service skills.
• Ability to train and coach team members.
• Ability to work calmly under busy conditions.

Responsibilities

• Train and coach team members using Guest Expectations materials.
• Model calm, productive behavior during peak times.
• Maintain uniform and grooming standards.
• Coach staff on job requirements.
• Maintain restaurant cleanliness (interior/exterior).
• Assist with order taking and cashiering during busy times.
• Encourage staff to provide friendly, attentive service.
• Monitor food quality and presentation.
• Ensure fast, consistent service and order accuracy.
• Follow food safety procedures and complete checklists.

Skills

Leadership

Guest service

Training/Coaching

Brand ambassador

Tools

POS/Cashier system

Job description

Jack in the Box is seeking a dedicated first-line supervisory leader to train and guide team members in delivering an exceptional guest experience, ensuring great tasting food, and upholding all JIB standards.

The role emphasizes staff development, cleanliness, friendly service, and strict adherence to food safety practices across busy shifts.

Join our team as a Brand Ambassador who motivates the crew to maintain high standards and guest satisfaction.