Guest Experience Lead — Front Office

The Whitley; Atlanta (GA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Free parking

Discounted train passes

Complimentary meals

Tuition reimbursement

Cross-training and promotional growth

Job summary

The Whitley in Buckhead, Atlanta is seeking a Front Office professional to assist the Front Office Manager in delivering exceptional guest service and maintaining brand standards. You will oversee check-in/check-out, guest interactions, and frontline operations with a focus on efficiency and customer satisfaction.

Join a luxury hotel environment that emphasizes training, cross-training opportunities, and a supportive team.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.

Responsibilities

• Ensure efficient guest registration, checkout, and service.
• Maintain brand standards across front desk operations.
• Prepare forecasts and reports for Rooms Division budgeting.
• Monitor and maintain front office systems and equipment.
• Track guest satisfaction and respond to feedback.
• Provide training for entry level associates and supervisors.
• Control expenses and manage labor costs.
• Coordinate with sales to optimize occupancy and revenue.

Skills

Front desk operations

PMS system

Customer service

Cash handling

Communication skills

Education

High School diploma or equivalent

Hotel/Hospitality experience

Job description

The Whitley in Buckhead, Atlanta is seeking a Front Office professional to assist the Front Office Manager in delivering exceptional guest service and maintaining brand standards. You will oversee check-in/check-out, guest interactions, and frontline operations with a focus on efficiency and customer satisfaction.

Join a luxury hotel environment that emphasizes training, cross-training opportunities, and a supportive team.