Guest Communications Dispatcher

The Whitley; Atlanta (GA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Free parking

Discounted train passes

Complimentary meals

Discounted spa services

Cross-training

Promotional opportunities

Tuition reimbursement

Job summary

The Whitley, located in Buckhead, Atlanta, GA, seeks a Front Office associate to provide exceptional guest service. You will field guest calls, direct inquiries, and relay messages with accuracy and courtesy, supporting operations across the hotel.

Responsibilities include answering the emergency line when needed, paging guests, and assisting in coordinating guest services, security, and property operations to ensure a seamless experience for all visitors.

Qualifications

• Must communicate well with guests and colleagues.
• Ability to input and retrieve information using a computer system.
• Strong verbal and written communication skills are required.

Responsibilities

• Answer and direct telephone calls to the appropriate extension.
• Greet callers with a courteous, clear voice and obtain necessary details.
• Transcribe messages and verify information for accuracy.

Skills

Communication skills

Conflict resolution

Telephone etiquette

Tools

Computer systems

Job description

The Whitley, located in Buckhead, Atlanta, GA, seeks a Front Office associate to provide exceptional guest service. You will field guest calls, direct inquiries, and relay messages with accuracy and courtesy, supporting operations across the hotel.

Responsibilities include answering the emergency line when needed, paging guests, and assisting in coordinating guest services, security, and property operations to ensure a seamless experience for all visitors.