Front Office Dispatcher & Guest Communications Pro

Hei Hotels Inc.; Atlanta (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free parking

Discounted train passes

Complimentary meals

Discounted spa services

Cross-training

Tuition reimbursement

Job summary

The Whitley in Buckhead, Atlanta, is seeking a detail-oriented PBX Operator to support the front desk by handling calls, routing lines, and delivering accurate messages. You will greet callers, input and verify wake-up notices, and coordinate with guest services to ensure timely responses.

Ideal candidates communicate clearly, stay composed under pressure, and provide dependable, courteous service to guests and colleagues in a fast-paced hotel environment.

Qualifications

• Must communicate well with guests.
• Effective verbal and written communication skills.
• Ability to use a moderately complex computer system.

Responsibilities

• Promptly answer telephone calls and greet callers politely.
• Read, transcribe, and relay messages accurately.
• Input wake-up calls and manage paging for guests and staff.
• Dispatch information to security, guest services, and operations teams as needed.
• Remain calm and professional during emergencies and busy periods.

Job description

The Whitley in Buckhead, Atlanta, is seeking a detail-oriented PBX Operator to support the front desk by handling calls, routing lines, and delivering accurate messages. You will greet callers, input and verify wake-up notices, and coordinate with guest services to ensure timely responses.

Ideal candidates communicate clearly, stay composed under pressure, and provide dependable, courteous service to guests and colleagues in a fast-paced hotel environment.