Guest Experience Lead - Front Desk & Operations

Spring Hill Suites; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Spring Hill Suites in Atlanta seeks an experienced Front Office Supervisor to uphold a hospitable, professional atmosphere by overseeing guest check-in/out, accurate billing, and high satisfaction levels.

You will supervise front desk operations, schedule staff, coordinate with Housekeeping and Engineering, handle room discrepancies, and support training. This role also serves as acting Front Office Manager when needed, ensuring smooth property operations.

Qualifications

• Deliver exceptional guest service with professionalism and clear, friendly communication.
• Lead and supervise front desk staff to maintain smooth operations and high service standards.
• Schedule front desk coverage and ensure adequate staffing for peak times and events.
• Coordinate with Housekeeping and Engineering for room upkeep and maintenance requests.
• Assist with training and onboarding of new front office team members.

Responsibilities

• Deliver excellent guest service with professionalism and effective communication.
• Uphold all service standards, policies, and appearance/grooming expectations.
• Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.
• Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.
• Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
• Investigate and resolve room discrepancies.
• Maintain knowledge of reservation and property management systems.
• Support training and onboarding of new front office team members.
• Handle special requests, group reservations, and act as Front Office Manager when needed.
• Monitor and maintain front office systems and equipment.

Skills

Guest service

Team supervision

Scheduling

Communication

Issue resolution

Tools

Property Management System

Billing systems

Job description

Spring Hill Suites in Atlanta seeks an experienced Front Office Supervisor to uphold a hospitable, professional atmosphere by overseeing guest check-in/out, accurate billing, and high satisfaction levels.

You will supervise front desk operations, schedule staff, coordinate with Housekeeping and Engineering, handle room discrepancies, and support training. This role also serves as acting Front Office Manager when needed, ensuring smooth property operations.