Guest Experience Supervisor - Front Desk Leadership

Legacy Ventures; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Legacy Ventures in Atlanta Buckhead is seeking a Front Office Supervisor to oversee check-in/check-out, billing, and guest satisfaction at Springhill Suites Atlanta Buckhead. You will coordinate with housekeeping and maintenance, acting as Front Office Manager when needed to ensure smooth operations.

The role requires leadership, staffing, and training of front desk staff, plus strong communication and guest-service focus to deliver outstanding hospitality.

Qualifications

• Experience in front desk operations and hotel standards.
• Strong communication and guest service focus.
• Ability to supervise and train front office staff.

Responsibilities

• Deliver excellent guest service with professionalism and effective communication.
• Uphold all service standards, policies, and appearance/grooming expectations.
• Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.
• Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.
• Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
• Investigate and resolve room discrepancies.
• Maintain full knowledge of reservation and property management systems.
• Support training and onboarding of new front office team members.
• Handle special requests, group reservations, and serve as acting Front Office Manager when needed.
• Monitor and maintain front office systems and equipment.
• Ensure team member compliance with policies.
• Provide local area information to guests using available resources.

Skills

Guest service

Communication skills

Team supervision

Billing/cash handling

Reservation knowledge

Tools

Property management system

Billing software

Job description

Legacy Ventures in Atlanta Buckhead is seeking a Front Office Supervisor to oversee check-in/check-out, billing, and guest satisfaction at Springhill Suites Atlanta Buckhead. You will coordinate with housekeeping and maintenance, acting as Front Office Manager when needed to ensure smooth operations.

The role requires leadership, staffing, and training of front desk staff, plus strong communication and guest-service focus to deliver outstanding hospitality.