Guest Experience Lead — Front Desk

Hilton; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health plans

Retirement plans

Job summary

Hilton in Atlanta is seeking a Front Office Supervisor to lead daily front desk operations and deliver memorable guest experiences. You will supervise the front office team, manage shifts, handle guest inquiries, and ensure smooth check-ins/outs while upholding Hilton's service standards.

In this role you will coordinate team scheduling, provide ongoing coaching, and foster a culture of hospitality and integrity.

Qualifications

• Experience leading front office operations.
• Strong guest service and communication skills.
• Ability to train and coach team members.

Responsibilities

• Supervise front office team and ensure smooth check-ins, check-outs, and guest service delivery.
• Create schedules, assign tasks, lead pre-shift meetings, and provide training and feedback.
• Resolve guest inquiries and escalated issues with guidance to the team.
• Monitor lobby flow and adjust coverage to maintain service efficiency.

Skills

Front Office

Guest Service

Team Leadership

Staff Training

Job description

Hilton in Atlanta is seeking a Front Office Supervisor to lead daily front desk operations and deliver memorable guest experiences. You will supervise the front office team, manage shifts, handle guest inquiries, and ensure smooth check-ins/outs while upholding Hilton's service standards.

In this role you will coordinate team scheduling, provide ongoing coaching, and foster a culture of hospitality and integrity.