Front Office Supervisor: Luxury Hotel Leadership

Hilton; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Parental leave

Wellbeing support

Job summary

Waldorf Astoria Atlanta Buckhead is seeking a Front Office Supervisor to join our Front Office team. You’ll supervise daily front office operations, ensuring smooth check-ins, check-outs, and guest service delivery.

Located in Buckhead, this Forbes 4-Star, AAA 4-Diamond hotel offers a prestigious hospitality environment with opportunities to lead a talented team and deliver memorable stays for guests.

Responsibilities

• Supervise front office team: lead check-ins/check-outs and guest service delivery
• Lead day-to-day operations: create schedules, assign tasks, train and provide feedback
• Lead guest issue resolution: respond to guest inquiries and concerns directly while supporting team members
• Manage lobby flow: monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Job description

Waldorf Astoria Atlanta Buckhead is seeking a Front Office Supervisor to join our Front Office team. You’ll supervise daily front office operations, ensuring smooth check-ins, check-outs, and guest service delivery.

Located in Buckhead, this Forbes 4-Star, AAA 4-Diamond hotel offers a prestigious hospitality environment with opportunities to lead a talented team and deliver memorable stays for guests.