Guest Experience Lead - Front Desk Supervisor

Lodging Dynamics; Anaheim (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Lodging Dynamics seeks a Front Desk Supervisor to oversee guest registration, check-out, and telephone services, ensuring exceptional service and compliant operations. The role focuses on maximizing room sales and maintaining standards across the front desk and related guest services.

The ideal candidate will have at least two years in guest services at a hotel and one year in a supervisory role, with strong leadership and communication abilities.

Qualifications

• Minimum two years of guest services experience in medium or large hotels.
• Minimum one year of supervisory experience in hotel/hospitality.
• Strong English communication and leadership skills.

Responsibilities

• Oversee guest registration and check-out processes.
• Manage reservations and room sales strategies.
• Coach and supervise Guest Services staff.
• Monitor labor costs and scheduling.
• Respond to guest requests and resolve complaints.
• Ensure compliance with safety and financial procedures.

Skills

Guest services leadership

Staff supervision

Reservations management

Conflict resolution

Education

High school diploma

Tools

Reservation system

Job description

Lodging Dynamics seeks a Front Desk Supervisor to oversee guest registration, check-out, and telephone services, ensuring exceptional service and compliant operations. The role focuses on maximizing room sales and maintaining standards across the front desk and related guest services.

The ideal candidate will have at least two years in guest services at a hotel and one year in a supervisory role, with strong leadership and communication abilities.