Front Desk Supervisor — Guest Experience & Travel Discounts

Lodging Dynamics; Anaheim (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

People-first culture

Travel discounts

Paid time off

Wellness program

Benefits package

Job summary

Lodging Dynamics Hospitality Group is seeking a Front Desk Agent to warmly welcome guests, check them in, and coordinate with the reservation center to optimize occupancy.

You will uphold service standards, register guests, handle confidential information with integrity, respond to requests, and resolve issues with courtesy. Strong communication and organizational skills are essential.

Join a people-first culture with travel discounts and a comprehensive benefits package.

Qualifications

• High school diploma; or 1-3 months related experience; or equivalent combination of education and experience.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Books guest reservations and coordinates with reservation center.
• Registers guests into the hotel and up-sells to maximize room rates.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls; takes guest messages with accuracy.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.

Skills

Communication skills

Organizational skills

Customer service

Leadership & training

Education

High school diploma or equivalent

Job description

Lodging Dynamics Hospitality Group is seeking a Front Desk Agent to warmly welcome guests, check them in, and coordinate with the reservation center to optimize occupancy.

You will uphold service standards, register guests, handle confidential information with integrity, respond to requests, and resolve issues with courtesy. Strong communication and organizational skills are essential.

Join a people-first culture with travel discounts and a comprehensive benefits package.