Guest Experience Lead - Front Desk Supervisor

Hyatt Hotels Corporation; New York, Northern (NY, KY); Híbrido; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Free room nights

Room rate discounts

Free parking

Paid time off

Headspace wellbeing program

Retail discounts

Resumo da oferta

Hotel Daphne seeks an enthusiastic Front Desk Supervisor to join our team and lead the guest services liaison at the lobby, ensuring seamless check-ins and brand standards.

You will manage a cohesive front desk team, handle guest inquiries, reservations, and provide proactive, caring service to enhance the guest experience.

This role requires 2–3 years of hotel front desk experience, flexible availability, and a customer-first mindset, with opportunity for growth.

Qualificações

• At least 2 to 3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent required.
• Must be able to speak, read, write and understand the primary language(s) of the workplace.
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• College Degree preferred; Previous supervisory experience preferred.

Responsabilidades

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservation requests efficiently.

Conhecimentos

Customer service

Supervisory experience

Interpersonal communication

Team leadership

Formação académica

High School diploma or equivalent

College degree preferred

Ferramentas

Property Management System

Descrição da oferta de emprego

Hotel Daphne seeks an enthusiastic Front Desk Supervisor to join our team and lead the guest services liaison at the lobby, ensuring seamless check-ins and brand standards.

You will manage a cohesive front desk team, handle guest inquiries, reservations, and provide proactive, caring service to enhance the guest experience.

This role requires 2–3 years of hotel front desk experience, flexible availability, and a customer-first mindset, with opportunity for growth.