Guest Experience Lead - Front Desk & Operations

Dimension Hospitality, LLC; Mahwah (NJ); On-site; USD 75,000 - 95,000; Full time

Job summary

Dimension Hospitality, LLC is seeking a Front Office Manager to lead daily front desk operations, supervise staff, and maintain high guest service standards. You will train and develop team members, oversee check-ins/outs and billing accuracy, and collaborate with leadership to ensure smooth hotel operations.

The role emphasizes staffing, training, and robust guest experiences, with a focus on professionalism, timely problem solving, and adherence to brand policies.

Qualifications

• Experience leading front office teams in a hotel environment.
• Ability to supervise and schedule front desk staff effectively.
• Strong communication and guest-service orientation.
• Proven problem-solving and organizational skills.

Responsibilities

• Lead daily front office operations and staff supervision.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns professionally and promptly.
• Ensure compliance with hotel policies and brand standards.
• Monitor cash handling and end-of-day reporting.

Skills

Front office leadership

Staff supervision

Staff scheduling

Training & coaching

Guest service excellence

Communication

Problem solving

Organization

Tools

PMS (Property Management System)

Billing systems

Reporting tools

Job description

Dimension Hospitality, LLC is seeking a Front Office Manager to lead daily front desk operations, supervise staff, and maintain high guest service standards. You will train and develop team members, oversee check-ins/outs and billing accuracy, and collaborate with leadership to ensure smooth hotel operations.

The role emphasizes staffing, training, and robust guest experiences, with a focus on professionalism, timely problem solving, and adherence to brand policies.