Front Office Guest Services Lead

LBA Hospitality; San Antonio, Northern (TX, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

LBA Hospitality seeks a Guest Service Supervisor to oversee front office daily operations, including personnel, budget performance, and financial controls. The role requires strong supervisory and guest-service skills to ensure a seamless guest experience.

Responsibilities include leading the team, managing reservations, and maintaining high service standards while coordinating with other departments to optimize hotel performance.

Qualifications

• Supervisory skills: train, appraise, document, motivate.
• Area directions to guest inquiries and local services.
• Daily hotel operations and changes should be current.
• Knowledge of guest services procedures and reservations handling.

Responsibilities

• Maintain professional cohesive team through training and development.
• Greet and register guests, assign rooms, and uphold guest privacy.
• Promote hotel services and upsell amenities.
• Monitor cash handling and balance at shift end.

Skills

Supervisory skills

Guest inquiries

Hotel operations

Service recovery

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

LBA Hospitality seeks a Guest Service Supervisor to oversee front office daily operations, including personnel, budget performance, and financial controls. The role requires strong supervisory and guest-service skills to ensure a seamless guest experience.

Responsibilities include leading the team, managing reservations, and maintaining high service standards while coordinating with other departments to optimize hotel performance.