Guest Experience Leader, Front Desk Supervisor

Staybridge Suites Charlottesville Airport; Charlottesville (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group is seeking a Front Desk Supervisor to manage front desk operations and supervision of Front Desk Associates to ensure exceptional guest experiences. The role emphasizes leadership, training, and adherence to brand standards in a hotel setting.

The position focuses on ensuring smooth daily operations, addressing guest needs, and maintaining high morale among associates while supporting profitability and standards across properties.

Qualifications

• High school diploma required; some college preferred.
• Front desk experience required; English fluency essential.
• Flexible schedule including evenings, weekends and holidays.
• Proficient with core Microsoft applications.
• Strong communication and problem-solving skills.
• Detail-oriented with guest-centric approach.

Responsibilities

• Supervise Front Desk staff to ensure guest satisfaction.
• Ensure brand and company standards are followed.
• Participate in interviewing Front Desk staff.
• Orient and train new associates; conduct ongoing training.
• Assist Operations Manager with payroll and daily balance tasks.
• Respond to guest complaints promptly and professionally.
• Maintain safety and uniform standards.

Skills

Guest service orientation

Front desk experience

Flexible schedule

English proficiency

Computer skills

Communication skills

Problem solving

Leadership

Relationship building

Reliable transportation

Education

High School Diploma

Some college

Tools

MS Office

Job description

LTD Hospitality Group is seeking a Front Desk Supervisor to manage front desk operations and supervision of Front Desk Associates to ensure exceptional guest experiences. The role emphasizes leadership, training, and adherence to brand standards in a hotel setting.

The position focuses on ensuring smooth daily operations, addressing guest needs, and maintaining high morale among associates while supporting profitability and standards across properties.