Guest Experience Supervisor | Front Desk Lead

Golder Hospitality; BLOOMINGTON (MN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Hotel discounts

Paid time off

Bonus plan

Holiday pay

Job summary

Golder Hospitality is seeking a Guest Service Supervisor to lead our Front Desk team and uphold exceptional guest experiences.

You will supervise Front Desk Associates, manage reservations, room inventories, and brand standards, while acting as Manager on Duty during absences. Evening, weekend, and holiday availability is required.

The role emphasizes professionalism, strong communication, and the ability to resolve conflicts to ensure guest satisfaction across operations.

Qualifications

• Experience supervising Front Desk staff and ensuring guest satisfaction.
• Proficient with front desk systems and inventory controls.
• Strong communication and conflict-resolution abilities.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Lead and motivate Front Desk personnel daily to meet service standards.
• Control reservations, front desk systems, and supplies.
• Communicate with guests and staff clearly in writing and verbally.
• Act as Manager on Duty when needed.
• Stand for extended periods while performing duties.

Skills

Attention to detail

Organizational skills

Front desk communication

Customer service

Numerical ability

English language proficiency

Education

Hospitality experience

Comparable hotel size/experience

Tools

Opera Cloud/Opera

Job description

Golder Hospitality is seeking a Guest Service Supervisor to lead our Front Desk team and uphold exceptional guest experiences.

You will supervise Front Desk Associates, manage reservations, room inventories, and brand standards, while acting as Manager on Duty during absences. Evening, weekend, and holiday availability is required.

The role emphasizes professionalism, strong communication, and the ability to resolve conflicts to ensure guest satisfaction across operations.