Guest Experience Lead - Front Desk

Avion Hospitality; San Antonio, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Avion Hospitality is seeking a Front Desk Supervisor to support the Front Desk Manager and General Manager in delivering attentive and courteous service to guests from pre-arrival to post-stay. The role also aims to maximize room revenue and occupancy through effective supervision and operations.

The ideal candidate will have 2–3 years of hotel experience, strong communication skills, and the ability to work under pressure, with a focus on team leadership and guest satisfaction.

Qualifications

• 2–3 years progressive experience in a hotel or related field required.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
• Must convey information clearly.
• Must be able to work under pressure and handle guest objections.
• Must show initiative and anticipate needs.

Responsibilities

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance according to Avion Hospitality standards.
• Maintain high standards of personal appearance and grooming.
• Comply with Avion Hospitality standards and regulations for safe and efficient operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Oversee check-in/check-out procedures for guests.
• Monitor VIP and special guest requests.
• Review Front Office logs and Trace Files daily.
• Fully comprehend and operate the front desk computer system.
• Ensure timely logging and delivery of messages, packages, and mail.
• Be aware of current rates, packages, and promotions.
• Be familiar with in-house groups and closed out dates.
• Follow and enforce hotel credit policies.
• Perform duties of Front Desk Agent as needed.
• Complete and file bucket checks, rate verifications, and housekeeping reports.

Skills

Guest relations

Communication

Team leadership

Problem solving

Cash handling

Multitasking

Education

High School diploma or equivalent

College coursework in related field helpful

Previous supervisory responsibility preferred

Tools

Front desk computer system

P.B.X. console

Job description

Avion Hospitality is seeking a Front Desk Supervisor to support the Front Desk Manager and General Manager in delivering attentive and courteous service to guests from pre-arrival to post-stay. The role also aims to maximize room revenue and occupancy through effective supervision and operations.

The ideal candidate will have 2–3 years of hotel experience, strong communication skills, and the ability to work under pressure, with a focus on team leadership and guest satisfaction.