Guest Experience Lead — Front Desk Supervisor

Ontario Trillium Foundation; West Palm Beach (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation seeks a Front Desk Lead / Supervisor to oversee guest services and ensure smooth front desk operations. You will lead the team, greet guests, manage check-ins/outs, and promote loyalty programs with a welcoming attitude.

Ideal candidates have 1–3 years in hotel customer service with supervisory experience and a high school diploma or equivalent; hospitality degree is a plus. Flexible schedule and strong computer skills are expected.

Qualifications

• 1 to 3 years of hotel customer service or front desk experience.
• Front desk leadership or supervisory experience preferred.
• High school diploma or equivalent; hospitality degree is a plus.

Responsibilities

• Lead front desk team and guide daily shift tasks.
• Greet guests, manage check-ins/outs, promote amenities or loyalty programs.
• Resolve escalated guest issues with quick, satisfactory solutions.
• Coordinate with housekeeping and maintenance to verify ready rooms and address property needs.
• Balance shift paperwork and update booking records via PMS.

Skills

Leadership

Customer service

Communication

Problem-solving

Schedule flexibility

Education

High school diploma or equivalent

Hospitality degree (plus)

Tools

Opera

Cloudbeds

Job description

Ontario Trillium Foundation seeks a Front Desk Lead / Supervisor to oversee guest services and ensure smooth front desk operations. You will lead the team, greet guests, manage check-ins/outs, and promote loyalty programs with a welcoming attitude.

Ideal candidates have 1–3 years in hotel customer service with supervisory experience and a high school diploma or equivalent; hospitality degree is a plus. Flexible schedule and strong computer skills are expected.