Front Desk Leader, Guest Services

Guest Services Inc; United States; On-site; USD 20,000 - 29,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Office Supervisor to manage front desk clerks and daily operations, including guest check-in/check-out, reservations, and switchboard oversight. The role emphasizes delivering excellent guest service.

Responsibilities include planning daily operations, forecasting, training, scheduling, handling guest inquiries, resolving complaints, and ensuring accurate cash handling and safety standards across the unit.

Qualifications

• High School Diploma is required; Bachelor’s degree preferred.
• Clerical tasks include typing, filing, and office equipment operation.
• Cash handling and customer service skills are essential.

Responsibilities

• Oversee front desk operations including check-in/check-out and reservations.
• Supervise, train, and schedule front desk staff; recruit and discipline as needed.
• Respond to guest inquiries and resolve complaints; maintain professional image.

Skills

Bilingual

Customer service

Interpersonal skills

Multitasking

Cash handling

Education

High School Diploma

Bachelor’s degree preferred

Tools

MS Outlook

MS Word

Excel

Job description

Guest Services, Inc. is seeking a Front Office Supervisor to manage front desk clerks and daily operations, including guest check-in/check-out, reservations, and switchboard oversight. The role emphasizes delivering excellent guest service.

Responsibilities include planning daily operations, forecasting, training, scheduling, handling guest inquiries, resolving complaints, and ensuring accurate cash handling and safety standards across the unit.