Guest Experience Lead — Front Desk & Operations

Cushman & Wakefield; New York (NY); Sur place; USD 33 000 - 39 000; Plein temps

Résumé du poste

Cushman & Wakefield in New York, NY seeks a Hospitality Specialist to oversee front desk operations and deliver the highest level of customer service to hotel guests and building residents.

You will greet occupants, register guests, handle reservations and payments, answer calls, coordinate move-ins/outs, maintain key logs, assist with packages, and liaise with housekeeping and maintenance to resolve issues; this contingent role may go permanent.

Qualifications

• High School Diploma, GED, Trade, Technical, or Vocational school.
• 1+ years of hotel front desk or related experience.
• Must have ability to obtain FLSD certification.

Responsabilités

• Greet building occupants professionally and ensure security and safety.
• Register and assign rooms to hotel guests and announce visitors.
• Create reservations per guest requests and verify payment methods.
• Handle all incoming calls and guest/tenant requests.
• Coordinate move ins and move outs for residents.
• Maintain key log and data sheets; balance cash.
• Assist with package deliveries and notify guests/residents of pickup.
• Compute bills, collect payments, and balance deposits.
• Issue room keys and escort instructions to staff and occupants.
• Collaborate with housekeeping and maintenance to resolve issues.
• Confirm following day’s departures and perform opening/closing procedures.

Formation

High School Diploma, GED, Trade, Technical, or Vocational school

Description du poste

Cushman & Wakefield in New York, NY seeks a Hospitality Specialist to oversee front desk operations and deliver the highest level of customer service to hotel guests and building residents.

You will greet occupants, register guests, handle reservations and payments, answer calls, coordinate move-ins/outs, maintain key logs, assist with packages, and liaise with housekeeping and maintenance to resolve issues; this contingent role may go permanent.