Front Desk Supervisor — Lead Guest Experience & Team Growth

Concord Hospitality Enterprises; Port Washington (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Health plan

Life insurance

401k match

Tuition assistance

Discounted room rates

Training and development

Career advancement

Job summary

Concord Hospitality Enterprises in New York is seeking a Front Desk Supervisor to lead a high-performing team, ensure exceptional guest service, and maintain operational consistency across shifts.

You will oversee check-in/out, reservations, and guest requests, train staff, manage cash handling, and uphold safety standards while delivering memorable experiences and supporting career growth.

Qualifications

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Guest service

Communication

Multitasking

Attention to detail

Problem solving

Time management

Education

High school diploma

Tools

POS systems

Cash handling

Job description

Concord Hospitality Enterprises in New York is seeking a Front Desk Supervisor to lead a high-performing team, ensure exceptional guest service, and maintain operational consistency across shifts.

You will oversee check-in/out, reservations, and guest requests, train staff, manage cash handling, and uphold safety standards while delivering memorable experiences and supporting career growth.