Hospitality Specialist

Cushman & Wakefield; New York (NY); On-site; USD 33,000 - 39,000; Full time

Job summary

Cushman & Wakefield in New York, NY seeks a Hospitality Specialist to oversee front desk operations and deliver the highest level of customer service to hotel guests and building residents.

You will greet occupants, register guests, handle reservations and payments, answer calls, coordinate move-ins/outs, maintain key logs, assist with packages, and liaise with housekeeping and maintenance to resolve issues; this contingent role may go permanent.

Qualifications

• High School Diploma, GED, Trade, Technical, or Vocational school.
• 1+ years of hotel front desk or related experience.
• Must have ability to obtain FLSD certification.

Responsibilities

• Greet building occupants professionally and ensure security and safety.
• Register and assign rooms to hotel guests and announce visitors.
• Create reservations per guest requests and verify payment methods.
• Handle all incoming calls and guest/tenant requests.
• Coordinate move ins and move outs for residents.
• Maintain key log and data sheets; balance cash.
• Assist with package deliveries and notify guests/residents of pickup.
• Compute bills, collect payments, and balance deposits.
• Issue room keys and escort instructions to staff and occupants.
• Collaborate with housekeeping and maintenance to resolve issues.
• Confirm following day’s departures and perform opening/closing procedures.

Education

High School Diploma, GED, Trade, Technical, or Vocational school

Job description

Job TitleHospitality SpecialistJob Description SummaryUnder the supervision of the Assistant Operations Manager, the Hospitality Specialist oversees all operational aspects of the Front Desk by providingthe highest level of Customer Service and professionalism to all hotel guest and building residents, including timely response to and resolution of any requests or concerns.Job DescriptionESSENTIAL JOB DUTIES:Greet all building occupants in a professional manner and ensure security and safety for all.This will be a contingent opportunity, base on work can go permanentRegister and assign rooms to guest of the hotel facility, call to the building occupant to announce the person(s) who are visiting/delivering to the apartment.Create reservations per guest requests and availability. Verify customers’ credit and establish how the customer will pay for the accommodations.Handle all incoming calls, including guest and tenant requests, reservations and call forwarding.Coordinate and assist with resident move ins and move outs.Maintain key log and all applicable data sheets.Assist with package deliveries for hotel guests and residents. Log receipts of packages delivered and notify guests and residents they are available for pickup. Confirm and control petty cash.Provide neighborhood and NYC information to guests and residents when requested.Compute bills, collect payments (or authorize credit) and make change for guests. Confirm shift collection totals and prepare clerk deposit envelope.Perform simple bookkeeping activities, such as balancing cash accounts.Issue room keys and escort instructions to various team members and building occupants.Review accounts and charges with guests during the check-out process.Communicate with housekeeping, maintenance staff or management when guests report problems.Communicate with service companies when technical issues (cable TV, internet, property software) arise when no manager is on duty.Confirm following day’s departures.Perform opening and closing procedures during appropriate shift.Perform other duties as assigned.IMPORTANT EDUCATIONHigh School Diploma, GED, Trade, Technical, or Vocational schoolIMPORTANT EXPERIENCE1+ years of hotel front desk or related experienceFire Life Safety Director Certification (Preferred)Must have ability to obtain FLSD certification.JOB LOCATIONNew York Presbyterian Helmsley Medical Tower @ 1320 York Avenue, New York, NY 10021WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.BENEFITSCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $27.75Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $23.59 - $27.75Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.INCO: “Cushman & Wakefield”