Guest Experience Lead—Workplace Operations

Cushman & Wakefield; New York; Hybrid; USD 41,000 - 48,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Specialist in New York. You will be the first point of contact for employees, clients and visitors, delivering a welcoming guest experience while supporting day-to-day office operations.

The role includes front desk reception, visitor management, conference room coordination, and general administrative support. Strong hospitality, communication, and multitasking abilities are essential in a fast-paced corporate environment.

Qualifications

• The role requires 4+ years in reception/office management.
• Strong communication and customer service skills are essential.
• Proficiency with Microsoft Office Suite and Teams is preferred.

Responsibilities

• Greet guests and provide a warm, professional experience.
• Manage front desk calls and direct inquiries efficiently.
• Coordinate visitor registrations and security procedures.
• Schedule meetings and manage conference room calendars.
• Support office operations, supplies, and vendor coordination.
• Collaborate with executives and facilities teams on events.

Skills

Guest experience

Customer service

Communication

Organization

Multitasking

Microsoft Teams

MS Office

Tools

MS Office

MS Teams

Job description

Cushman & Wakefield is seeking a Workplace Experience Specialist in New York. You will be the first point of contact for employees, clients and visitors, delivering a welcoming guest experience while supporting day-to-day office operations.

The role includes front desk reception, visitor management, conference room coordination, and general administrative support. Strong hospitality, communication, and multitasking abilities are essential in a fast-paced corporate environment.