Guest Experience & Office Operations Lead

Cushman & Wakefield; New York (NY); On-site; USD 41,000 - 48,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Specialist in New York to be the first point of contact for employees, clients, and visitors. You will manage reception, coordinate workplace activities, handle conference room logistics, and support day-to-day office operations to maintain a professional, welcoming environment.

The role includes guest management, visitor registration, communications support, and vendor coordination.

Qualifications

• 4+ years experience managing a busy reception/office.
• Strong guest experience and professional demeanor.
• Proficiency with Microsoft Office and Teams.

Responsibilities

• Serve as the primary ambassador for the office by providing a warm, welcoming and professional experience for visitors and employees.
• Coordinate visitor registrations and liaise with security to ensure smooth access.
• Answer front desk calls and direct inquiries to the appropriate teams.
• Manage conference room reservations, setups, catering and tech needs.
• Maintain organized reception and common areas, assist with office logistics and supply management.

Skills

Customer service

Reception management

Office coordination

MS Office

Microsoft Teams

Tools

Microsoft Office Suite

Job description

Cushman & Wakefield is seeking a Workplace Experience Specialist in New York to be the first point of contact for employees, clients, and visitors. You will manage reception, coordinate workplace activities, handle conference room logistics, and support day-to-day office operations to maintain a professional, welcoming environment.

The role includes guest management, visitor registration, communications support, and vendor coordination.